Flat rate shipping prices are quoted on each product listing and added to your shopping cart accordingly. Flat rate shipping charges apply to all domestic and international locations.
You will be notified via email when your item has shipped. All items ship via Air Mail so please allow between 8 to 12 business days for delivery. If you wish more expedient service then you may request courier delivery via FedEx for an additional charge. For any courier delivery requests please contact email@example.com with your request.
Since the products are sent directly from the manufacturer all customers are considered to be the importers of the products and are responsible for any customs, duties and/or taxes incurred.
In the event that a parcel being shipped to you, the customer, is damaged by the shipping carrier please keep intact the box and contents in order to have proof of the damage. Then contact firstname.lastname@example.org for further instructions. You may be asked for digital photos showing the damaged packaging and product as proof of such. You will be given instructions as what to do with the parcel and an insurance claim will be filed with the shipping carrier in question if applicable. Under such circumstances you will be offered a replacement sent to you if the product is still available or a full refund of your original purchase. Any of these options will be deemed as an adequate remedy for any damaged shipments.